Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
Apptivo's online CRM system is an excellent tool for managing sales, marketing, and other aspects of your business. CRM is at the core of Apptivo's integrated suite of enterprise apps, offering a comprehensive set of tools for getting a 360-degree view of your customers. Lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools, such as marketing automation. Everything is fully available and integrated with Office365 and G Suite on your Android or iOS device. Apptivo covers the usual trifecta of CRM services--sales, marketing, and customer service. But it goes beyond CRM to provide nearly 60 business modules, from accounting to project management. It operates much like Microsoft Dynamics 365 in terms of being a one-stop shop for your business software. However, with plans beginning at US$ 9/user, Apptivo is one of the most comprehensive and affordable CRMs in the industry.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
Apptivo's mission is to make software simple and inexpensive for companies of all sizes, from small businesses to large corporations. The 60 business modules can be added and removed to create the software solution you need. Navigating the platform is straightforward and requires little to no training. However, the UI is a little uninspired and clunky to operate. Some users complain about lag, though we did not experience this during our trial of the system.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
Customer support is available 24/7. You can also use the website's FAQ section and blog or ask the chatbot your questions.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
Apptivo CRM provides services to companies of all sizes and verticals. The 60 business apps make this a highly configurable CRM that can adapt to unique business processes and niche industries. Whether you're a single consultant or a multi-billion dollar company, Apptivo can adapt to you. Apptivo provides a rich feature set and unmatched functionality for value. You get the entire suite of business apps for a single price, and the Lite Plan begins at just US$ 8/user/month.

Ease of Use

3.7
4.2

Support

3.5
4.7

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison