Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
CRM Creatio is a complete marketing, sales, and service solution built on an intelligent low-code platform for process management and CRM. Midsize and big enterprises may now manage the entire client journey, from lead to order to ongoing account maintenance, in an efficient and effective manner. Creatio offers three integrated products that can be used independently or as part of a single CRM bundle: Marketing Creatio, Sales Creatio, and Service Creatio. Marketing Creatio is a multichannel marketing program that allows marketing professionals to build and maintain ongoing client communication. Sales Creatio is a sales force automation (SFA) tool that manages the sales cycle from lead creation to recurring customer management. Service Creatio offers customer service tools that aid in the interaction of customers. Creatio can be installed as a cloud-based solution on-demand or on-site, with data hosted in-house on the company`s servers. Creatio can be accessed via a web browser or a mobile app in both circumstances. The system is compatible with both Windows and iOS.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
Processes can be easily customized to meet your exact specifications. The system includes a default application processing case for consumer loans, complete with pre-configured tasks and tips. Our users are guided through every stage of the loan management procedure by our user-friendly platform. You do not need to install any software on your PC or laptop to use the web application. The system is browser-based. Users will rapidly accept the new solution due to its user-friendly interface. Furthermore, free e-learning courses are provided to assist users in studying the system`s capabilities in greater depth. A mobile app allows you easy access while on the go.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
Creatio has a variety of support options, including live chat, phone, and email. Users can also access the Creatio Academy, which provides substantial documentation and a wide range of training materials. Furthermore, we discovered the community forum to be an excellent resource for more technical issues.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
Creatio applications, which are highly customizable and user-friendly, assist organizations of any size and industry in managing client-facing activities and providing an exceptional customer experience. The system enables midsize and big businesses to manage the whole client lifecycle, from lead generation to sales and constant customer service.

Ease of Use

3.7
4.7

Support

3.5
4.8

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison