Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
EngageBay, situated in India, provides a wide range of features at a reasonable price. It offers marketing, sales, and customer support capabilities and competes with prominent high-end solutions like HubSpot and Salesforce. There isn't much feature that you won't find here, and price starts at US$ 8.99/month. The automation suite is robust, with an unlimited number of custom processes that allow you to automate operations throughout your whole organization. Users evaluate EngageBay's chat support as excellent. Despite the time difference, you will not have difficulty contacting their customer service staff.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
The CRM is swimming in features for sales, service, and marketing. However, EngageBay keeps the UI clean, entertaining, and simple to use. A simple drop-down list allows you to choose between service, marketing, and sales interfaces. This keeps the CRM from being overloaded with options and capabilities. The top navigation tabs clearly indicate the tools and functionalities of each module. Contacts, forms, landing pages, templates, campaigns, and more options are available. The option you choose is determined by the module you are in. Each module, however, contains an activity timetable. This displays every team member's engagement with the client and keeps departments on the same page.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
Importantly, the quantity of customer assistance you may get from Engagebay is determined by the plan you select. If you choose the free version of any service, you will essentially be on your own, with access to a variety of resources and information tools that help you. The Engagebay website's product videos, articles, and instructions are quite useful, and there are even upcoming webinars to attend. If you need help with something particular, such as successful marketing segmentation or growing your business needs while relocating to a new country, you can always reach out to the community on LinkedIn and other social media sites.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
EngageBay is a unified company marketing software that combines sales, marketing, and service into a single, full product for growing businesses, startups, and SMBs. It is a powerful platform that allows you to do lead generation, business automation, email marketing, and landing pages all in one location.

Ease of Use

3.7
4.6

Support

3.5
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison