Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
Five CRM is for telemarketing businesses and any large-scale outbound call center. The “five” in FIVE CRM refers to its core features: telesales, telemarketing, lead generation, lead management, and account management. It’s one of the best call center CRMs on the market, with over 30 years of experience. It also has built-in email marketing features, to warm up prospects and eliminate cold-calling.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
FIVE CRM offers customizable agent interfaces, built around each agent’s role and preferences. It has advanced dialing features, such as filterable call lists, automated dialing, and call-back features. You can also warm up your audience first with the inbuilt mass email tool. Customer conversations are recorded and stored for backup.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
n particular I have found Five CRM to be best in class for 1) Live support both on instant chat and phone - The support team always go above and beyond to help us out 2) Ability to manipulate live data (I don't get why other CRMs don't have the features Five CRM do)

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
Five CRM is a very customizable and straightforward CRM built for call centers. It offers all the tools a telemarketer agent needs for success, including targeted call lists, automated dialing, and AI script prompts. Every call is recorded for quality assurance and customer backup. Plus there’s unlimited storage and a bulk email feature. It’s an advanced, and well-rounded sales and telesales solution.

Ease of Use

3.7

Support

3.5

API Access

yes

Free Trial

yes

Free Version

no

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison