Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
Freshworks offers enterprise-level features at small business prices. The CRM comes with a wide range of tools for sales and marketing. However, you'll need a separate subscription for customer service (Freshdesk). With an AI assistant, rich feature set, and excellent customer support, this platform is one of the highest-rated CRMs on the market.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
This next-generation AI-powered platform provides users with sales and marketing automation tools, chat and telephony, and up to 32 analytical reports. The dashboard summarizes all of your recent activities, including upcoming tasks and appointments. The customization options here are limited; you'll need to switch tabs to see your sales performance and other KPIs. But navigation is simple, and you can quickly jump between deals, contacts, reports, and leads.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
Freshworks offer support tickets, knowledge base plus search, and user guides. They also provide chat support, and you can reach them across all the social media platforms.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
Freshworks is a great deal for large organizations with extensive sales networks trying to boost their effectiveness. Small companies can also benefit from this CRM, as its basic version offers plenty of functionality for small teams. Plus, the system requires minimal onboarding and can be mastered quickly. Several subscription tiers and add-ons are available. So, while it may be a bit confusing choosing the right subscription, you'll be sure you only pay for what you need.

Ease of Use

3.7
4.5

Support

3.5
4.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison