Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
If you're in the market for a new CRM, you've likely heard of HubSpot. It's at the top of every top CRM listing and claims over 100,000 users worldwide. Established in 2006, HubSpot trailblazer a new path for sales and marketing called the inbound approach. The inbound approach is all about providing value to your customers at every touchpoint. To this end, HubSpot offers hubs for sales, marketing, and service as well as a free CRM.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
Hubspot is a multifunctional and easy-to-use CRM that keeps all your customer-facing departments in sync. All your customer data is located in one place, making it easy for teams to coordinate. Dashboards keep all your data and work processes visible from a single screen. By integrating with your other tech tools, you can do just about anything from within HubSpot—send invoices, create a WordPress post, or make a hands-free sales call. Despite the extensive functionality, HubSpot keeps things simple with its user-friendly interface.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
HubSpot offers many support channels. Free subscribers can turn to their online knowledge base for tips and troubleshooting advice. You can also look to the vibrant HubSpot Community for user suggestions and support. Paid subscribers can reach support via email, chat, or phone.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
The free CRM is excellent for small businesses and startups who want to manage customer data and streamline office processes. Many users rate HubSpot as the best free platform on the market. The paid hubs provide an extensive range of functionality for sales, marketing, and customer service. You can expect innovative features, extensive knowledge and support, and a user-friendly interface. However, the premium plans are more expensive than most CRM vendors. We recommend a 14-day free trial to let you weigh the pros and cons of a paid subscription. Alternatively, you can sign-up for the free CRM system to get a sense of the platform's performance.

Ease of Use

3.7
4.4

Support

3.5
4.4

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison