Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
Monday.com is an open platform where anybody can build the tools they need to operate all aspects of their business. The user-friendly, visual interface contains building elements such as Apps and connectors, allowing teams to construct or create the work solutions of their dreams in real time. Monday.com provides a collaborative place for your teams to be aligned, nimble, and efficient in whatever they do, whether you need to simplify your sales funnel, construct a marketing campaign strategy, operate a complete CRM, or develop a project management tracker.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
The biggest benefit to monday.com is how easy it is to pick up and run with, especially if you have even the slightest experience with project management software. Even if you’re inexperienced, monday.com has an extensive knowledge base that covers even the most unique requirements for the software. For example, if you need to build a board that tracks profit margins, its knowledge base will walk you through the step-by-step process for creating it.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
Sometimes a software is only as good as its support. Luckily, monday.com excels at customer support. They offer FAQs, webinars, community forums, video tutorials, an extensive knowledge base, phone support, and even a dedicated customer success manager at the Enterprise level. You’ll never go without help when using monday.com.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
There are a variety of large, small, and cross-functional teams in a range of businesses throughout the world. Its user-friendly design and customizability make it suited for any project or business. When it comes to project management software, the more features you add, the more difficult it is to understand. Monday.com achieves a remarkable blend of capability and usability, making it a virtually perfect project management solution for enterprises and organizations of all kinds.

Ease of Use

3.7
4.5

Support

3.5
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison