Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
Pipeline is a sales-focused CRM for small to midsize companies. This "spreadsheet converter" was designed to make CRM accessible to anyone. However, Pipeline offers much more than a spreadsheet. You can see the status of your deals in real-time, automate tedious admin tasks, and receive emails and alerts--all from a single system. There are also 360-degree customer profiles so you can personalize every interaction and build stronger relationships.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
The layout will be familiar to anyone who's used a spreadsheet to track sales. From the home tab, you see your sales pipeline, which can be customized to fit your sales process. Next, you'll see three tabs: deals, people, and companies. This is where you can view and track all your contacts and leads. The agenda tab follows, which is where you'll see all of your upcoming tasks. Overdue items will automatically turn red and issue an alert. All of these tabs appear much like a spreadsheet, and you can filter according to your needs--account value, due dates, company, and more. What's more, you can integrate Pipeline with your favorite apps. This ensures all your company data "talks" to each other. For instance, integrating with Google or Outlook will automatically sync your calendar and contacts to Pipeline CRM.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
Pipeline CRM's support team is provided by a team of US-based experts who use the platform themselves. You get access to phone support regardless of subscription tier, and they boast that someone will answer your call within a couple of rings. There are no frustrating automated systems to work through, and phone lines are open 8 am-8 pm. There is also unlimited chat and email support for all users. Online support includes guides, videos, and FAQs.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
Pipeline CRM is best for small to medium-sized sales teams. The CRM hits the nail on the head regarding what sales reps actually need from sales software: unlimited dashboards and reports, customizable pipelines, and salesforce automation. Plus, all of this is presented in a familiar way; if you've used a spreadsheet, you can use Pipeline CRM. It's also an affordable option, with the premium subscription (US$ 49) providing access to the most advanced sales tools and automation on the market.

Ease of Use

3.7
4.3

Support

3.5
4.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison