Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
Prospect is a stock-aware CRM, meaning it handles all the back-office processes required to fulfil orders. It also offers plenty of tools for your sales reps, such as pipeline management, quotes, and product catalogs. Prospect CRM keeps marketing, sales, and production lines communicating and is best for B2B companies that handle physical products, like manufacturers, wholesalers, and distributors.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
Prospect CRM sits squarely in the middle in terms of ease of use. It incorporates a lot of features on top of CRM, such as eCommerce, order processing, inventory management, and delivery tracking. The sheer number of features means the software will take longer to learn. However, the integration between front-office and back-office creates a much more streamlined business. Keeping all business platforms and information in a single place also increases efficiency, productivity, and turnaround time between order to delivery.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
Help Desk ticketing ensures all customer issues are recorded and routed to the correct department in real-time. Customer service, accounts, and warehousing all speak to each other using the ticketing system. Cutting the time between problem to solution also makes for a great customer experience.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
Prospect CRM is geared toward B2B companies that sell physical products, such as manufacturers, wholesalers, and distributors. Prospect manages the complex B2B sales process where closing can take months. It also creates quotes, accepts orders, manages inventory, and tracks deliveries. With eCommerce integration, you can ensure your business never stops selling.

Ease of Use

3.7
4.8

Support

3.5
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison