Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
SAP CRM is an excellent choice for businesses already using the SAP software ecosystem. It connects effortlessly to other SAP suites, such as finance and back-end operations. It’s a comprehensive solution for sales, marketing, and customer service departments. It also provides some of the most advanced data analytics on the market. However, it’s difficult to integrate SAP with third-party tools. CRM is also too large and expensive for most small businesses and startups.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
The SAP CRM interface is configured based on roles, similar to Salesforce. In other words, your customer service team will see a different screen than a sales rep. This makes for a simple and uncluttered user experience. Further customization can be made based on personal preferences, such as the layout. Slow performance is a common complaint among SAP CRM users. It also lacks the modern and responsive interface common to cloud-based software.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
SAP Customer Relationship Management (SAP CRM) is a comprehensive solution for managing your customer relationships. It supports all customer-focused business areas, from marketing to sales and service, as well as customer interaction channels, such as the interaction center, the Internet, and mobile clients. SAP CRM is part of SAP Business Suite. The SAP CRM documentation offers a comprehensive description of the functional scope of SAP CRM and highlights the relationship between the application and the underlying technologies. For information about the SAP CRM business scenarios and processes, see SAP Help Portal

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
It’s great marketing, sales, and customer service departments for all sizes of business.

Ease of Use

3.7
3.8

Support

3.5
4.1

API Access

yes
no

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
no

Molile Access

yes
yes

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison