Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
Soffront CRM is a sophisticated platform that can serve everyone from small businesses to large franchise operators. The platform focuses on “user ROI” and ensuring the user benefits in terms of added convenience, efficiency, and time saved. Salespeople are incentivized to use the CRM, creating a win-win situation for employees, businesses, and customers. Soffront is a complete CRM package, with features for sales, marketing, and service teams. It also offers digital marketing services and franchise solutions.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
Soffront’s first priority is to the CRM user. They’ve designed a platform that immediately incentivizes sales reps to use it. Features like click-to-dial, 360-degree client profiles, and automated data syncs save time and make life easier for reps. The UI is also clean and easy to navigate. These features improve user adoption rates, and help create a single source of truth for your business. Plus, improved efficiency helps your business scale and drive greater profits.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
Soffront CRM supports 93% of Customer Service and Support functionalities. Other CRM software packages on the market average 82% coverage in this module, meaning the Soffront Software solution has a notable advantage here.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
Soffront CRM serves businesses of every size. It has features for sales, marketing, and service teams, along with digital marketing services. You can also manage franchises using their BrandWide app. Soffront focuses on being user-friendly, the idea being you need people to actually use the CRM to reap its rewards. Count on an easy to use UI and numerous productivity tools that help staff eliminate tedious tasks.

Ease of Use

3.7
4.1

Support

3.5
4.4

API Access

yes
no

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison