Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
SugarCRM is a cloud-based application for automating sales, marketing, account management, and customer relationship management. SugarCRM is an open-source CRM system. The open system offers users far more flexibility than traditional CRM software; you can customize every inch of SugarCRM. SugarCRM now integrates with various third-party systems and supports the creation of new modules using built-in tools. You no longer have to code all of your CRM customizations, though knowledge of programming language is still advised.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
SugarCRM has so many features that it can be overwhelming, which is why it is ideally suited for businesses with their own tech departments. The user interface and dashboards are not particularly user-friendly, and learning them takes a long time. Finding information through the Sugar Support Center and other help features is not difficult, but most business owners lack time to train themselves in coding. If you're a small business owner with no previous experience with coding, it's probably not worth the investment.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
SugarCRM recommends contacting your SugarCRM reseller partner for support requests. Other support channels include webinars, online training, technical documentation, product guides, and the SugarCRM community. There's also Sugar University which provides training courses. You can also hire specialized SugarCRM consultants. The consultants are known for their high-quality training and cover CRM implementation, technical expertise, and how to get the most out of the product. SugarCRM consultants will help you achieve your goals, whether you need technical support for a complex problem or support with updates.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
SugarCRM is the industry leader in open source CRM, with nearly 50,000 organizations using it for sales and marketing. The service has been downloaded over seven million times and is available in nine languages. One of the most desirable features is the ability to personalize the product. SugarCRM is an open-source platform, which means you can customize it to provide you with the most relevant data and information for your company. SugarCRM is better suited for enterprise-level companies with a development team since many of the customizations require technical expertise.

Ease of Use

3.7
3.6

Support

3.5
3.7

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison