Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
SuiteCRM is an open source CRM developed and maintained by SalesAgility, a CRM developer that offers consulting, migration, and support services. It can be installed on a local computer or in the cloud. As an open-source platform, SuiteCRM can be tailored to meet the needs of companies in every sector. Users can use SuiteCRM to build business process models and flexible, automated behavior that can be activated at any time. Users can also generate templated customer quotes, monitor pricing strategies, keep track of contract renewals, and model sales pipelines. You can customize the solution to your exact specifications. The only limitation is your imagination and your level of technical expertise.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
The foundational platform is dated and clunky to use, but most of the layout is customizable even without coding. When you first log into SuiteCRM, you'll see a default dashboard with various modules, including a call log, meetings, openings, accounts, leads, and more. With a few clicks, you can switch these modules around and add new ones; each will display information based on your current data. SuiteCRM comes with several plugins and extensions that make it reasonably simple to integrate with other applications. As far as developing the software into your own unique modules and layout, the ease will depend on your level of expertise.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
SuiteCRM is free to download and use, but businesses must pay for support. Support plans begin at £1500 for up to 15 hours of support. For free support, there is a community forum, webinars, guides, and technical documentation.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
SuiteCRM is an open source CRM platform that is best for large companies with an in-house developer or tech team. Though the CRM does offer support packages, they're expensive and come with limited hours. Many users see SuiteCRM as a high-quality, low-cost alternative to common CRM vendors such as Salesforce, Microsoft Dynamics, and Oracle.

Ease of Use

3.7
4.2

Support

3.5
3.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison