Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
Thryv is a complete client experience platform designed for small enterprises. Software that allows you to find a job, manage it, and earn credit all from a single interface. Thryv automates processes and places consumers at the heart of your business with one simple program, making it simple to reach more customers, remain organized, get paid faster, and produce reviews automatically.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
It's a simple, uncomplicated product with a lot of power. Thryv, in addition to the user-friendly interface, centralizes all of your business operations on a single platform. No more moving between tabs or manually inputting data from one program to the next. The CRM serves as a one-stop shop for everything from website development to pipeline management to payment processing.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
A Thryv Service Specialist assists any organization, regardless of size or number of users. They also offer phone and chat assistance 24/7. If you've ever had to wait until Monday to solve a vital issue, you'll like Thryv's level of access. Customers may use it to receive answers to questions, submit service concerns, place orders, check order histories, and have access to additional knowledge base material. Thryv CRM gives customer support professionals access to all of the information they need to help the customer, such as customer information, case history, and relevant consumer social activity.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
Before sign-up, you will consult with an expert to determine which features you require depending on your company objectives. The firm tries to deliver a niche solution rather than an out-of-the-box product. The CRM may also be customized to a variety of sectors. Healthcare professionals are given special consideration, with the option of purchasing a HIPAA compliance add-on.

Ease of Use

3.7
4.1

Support

3.5
4.3

API Access

yes
yes

Free Trial

yes
no

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison