Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
YetiForce is a free, open-source Customer Relationship Management (CRM). Its intuitive, flexible, and customizable features have made it the ideal solution for many businesses. As an open system, you can build out the custom solution you need with a little technical know-how. The platform is continuously being improved by the enthusiastic Yetiforce community of developers. If you need hosting and support, it's available for a fee beginning at US$ 61/month.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
From the outset, YetiForce has pursued a philosophy of 'ease of use.' The community and team have developed a set of features that work together seamlessly and intuitively. The system is continuously refined by users. YetiForce's clients are offered a unique opportunity to direct the development of their software. Whenever a client orders a new feature for Yetiforce, it's made available to all users for free, assuming it meets quality assurance measures. Yetiforce users have a flexible, ever-growing system that adapts to the user. You also have control over which modules and features you add, ensuring the platform is not more complex than you need. Yetiforce is an open platform, however. Unless you have a tech-savvy team or are willing to pay for Yetiforce support, you may find the CRM is too much work to operate and maintain.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
You can integrate with SMS, telephony, email, and social media to manage all your communications from one platform. All the data from these channels flows back to the contact record, ensuring you have a detailed profile without the nuisance of data entry.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
YetiForce allows administrators to customize their dashboard to show modules such as time control, calendars, tickets and leads. Administrators can also change the visibility of specific widgets for different users and add custom widgets with filters. Yetiforce features a built-in email module that helps users send and receive mail directly. Users can also link emails to contacts, leads, accounts, partners, competitors and various processes and sub-processes.

Ease of Use

3.7
4.6

Support

3.5
4.6

API Access

yes
no

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison