Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
amoCRM is developed for small businesses with small sales teams. The CRM distinguishes itself by placing communications at the center of its services. If your sales process is text-heavy, amo may be the sophisticated CRM solution you need. While many CRMs ignore SMS, amoCRM integrates with WhatsApp, Facebook Messenger, Viber, Telegram, WeChat, and other platforms.Text-based advertising and mass SMS messages are also supported. Traditional CRM capabilities, such as lead nurturing, task assignment, sales automation, and campaign management, are also available.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
The CRM features a clean and modern user interface that users easily adapt to. It's as simple as synchronizing your email and chat accounts to get started. The contacts will then be imported into amoCRM, and customer profiles will be created. Lead information is extracted from the communications themselves, eliminating the need for human input. You may also link with a large number of applications and extract data from them into the CRM record. The dashboards are entirely customizable, with hundreds of widgets to meet the demands of your organization. To acquire the information you need, choose from dozens of themes or design your own widget. You can sync CRM data and data from third-party apps into the widgets, allowing each tool to "talk" to each other.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
The firm provides client service by email and social media messaging 24/7. There is also a blog that is continuously updated with ideas on how to enhance sales efficiency, a number of training videos on how to use the product successfully, and a knowledge base where users can discover solutions to frequently asked questions. amoCRM's developers understand the importance of dependable service delivery, thus their skilled tech team is always ready to assist clients with their questions and issues. You may reach out to the support team at any time by phone, live chat, email, or tickets.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
It's ideal for both B2C and B2B company types, and it may help you convert first-time contacts into leads and keep your database structured so you can make smarter sales decisions. The program also records your performance and allows you to see your sales success at a glance. amoCRM is ideal for a tech-savvy team that has prior expertise with CRM software. If your seasoned sales staff is searching for a solution that can help them save time on mundane duties and activities while enabling them to focus on what is truly essential, this program will not disappoint.

Ease of Use

4
4.4

Support

3.9
4.4

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison