Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
If you could describe a CRM as human, it might be BenchmarkOne. The CRM strives to connect the human element to the data, with customer profile pictures, social media links, and interactive timelines. It comes with a CRM app, and you can also integrate with email to work right out of your inbox. Another selling point is their Enterprise Plan, which comes with an unlimited number of users.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
Like many small business CRMs, BenchmarkOne has a clean and intuitive design. But the UI still stands out from the pack, given the fast loading time, easy navigation, and striking simplicity. The CRM app is also notable for its user-friendly design and functionality.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Some "how-to" help and more technical help for advanced users. Check out their videos and webinars to walk through BenchmarkONE features and marketing strategies at your pace.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Like many small business CRMs, BenchmarkOne keeps it simple. However, they distinguish themselves from other CRMs by creating an engaging, social, and human CRM platform. Information is visual and dynamic, increasing user adoption rates. There are plenty of tools for sales and marketing automation, too.

Ease of Use

4
4.5

Support

3.9
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison