Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Client Tether helps you reach your customers in a personalized way at scale. It comes with plenty of tools for automated sales engagement, such as customer retention, lead management, and other automated communications. Client Tether also has a suite of franchise management features.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
Client Tether is very feature-rich, so you'll need some training to learn the ropes. However, the company's customer support team gets rave reviews. The CRM is built for franchises, and customer care is there to ensure all of your locations implement and understand the software. The company is also responsive to user suggestions and makes continuous strides to improve the platform.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Client Tether comes with features for franchises such as royalty management, international databases, centralized knowledge centers, and a call center suite.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
ClientTether was designed by a franchisor for franchises and service-oriented businesses, i.e. Home service franchises, HVAC, Pet Care, Elderly Care, Carpet Cleaning, Restoration, Painting, Flooring

Ease of Use

4

Support

3.9

API Access

yes

Free Trial

yes

Free Version

no

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison