Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Commence CRM is comprehensive enough to handle most business requirements while still remaining easy to use. It has features for sales, marketing, customer service, plus a project management suite. From one platform, you get an overview of your customer relationships, projects, and business overall. Commence CRM is designed specifically for small to medium-sized businesses.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
Commence CRM is a simple yet powerful SaaS solution, which delivers a fully integrated suite of tools for sales, marketing, customer service, and project management. You get automated workflows, personalized customer interactions, and self-service tools that help your clients (and you) save time. It exceeds the capability of many CRMs by including a comprehensive suite of project management tools. Commence offers Gannt charts, portfolio management, budgeting tools, workflow reports, and more. Businesses can see the client through, from prospect to deliverables.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Commence CRM is available on a monthly subscription basis that includes support via phone, email and through an online knowledge base.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Ideal for businesses for 10 to 100 users that need more than the basics but the not the cost and complexity of higher end solutions costing much more. Easy to use, customizable and affordable.

Ease of Use

4

Support

3.9

API Access

yes

Free Trial

yes

Free Version

no

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison