Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
EngageBay, situated in India, provides a wide range of features at a reasonable price. It offers marketing, sales, and customer support capabilities and competes with prominent high-end solutions like HubSpot and Salesforce. There isn't much feature that you won't find here, and price starts at US$ 8.99/month. The automation suite is robust, with an unlimited number of custom processes that allow you to automate operations throughout your whole organization. Users evaluate EngageBay's chat support as excellent. Despite the time difference, you will not have difficulty contacting their customer service staff.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
The CRM is swimming in features for sales, service, and marketing. However, EngageBay keeps the UI clean, entertaining, and simple to use. A simple drop-down list allows you to choose between service, marketing, and sales interfaces. This keeps the CRM from being overloaded with options and capabilities. The top navigation tabs clearly indicate the tools and functionalities of each module. Contacts, forms, landing pages, templates, campaigns, and more options are available. The option you choose is determined by the module you are in. Each module, however, contains an activity timetable. This displays every team member's engagement with the client and keeps departments on the same page.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Importantly, the quantity of customer assistance you may get from Engagebay is determined by the plan you select. If you choose the free version of any service, you will essentially be on your own, with access to a variety of resources and information tools that help you. The Engagebay website's product videos, articles, and instructions are quite useful, and there are even upcoming webinars to attend. If you need help with something particular, such as successful marketing segmentation or growing your business needs while relocating to a new country, you can always reach out to the community on LinkedIn and other social media sites.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
EngageBay is a unified company marketing software that combines sales, marketing, and service into a single, full product for growing businesses, startups, and SMBs. It is a powerful platform that allows you to do lead generation, business automation, email marketing, and landing pages all in one location.

Ease of Use

4
4.6

Support

3.9
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison