Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Freshworks offers enterprise-level features at small business prices. The CRM comes with a wide range of tools for sales and marketing. However, you'll need a separate subscription for customer service (Freshdesk). With an AI assistant, rich feature set, and excellent customer support, this platform is one of the highest-rated CRMs on the market.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
This next-generation AI-powered platform provides users with sales and marketing automation tools, chat and telephony, and up to 32 analytical reports. The dashboard summarizes all of your recent activities, including upcoming tasks and appointments. The customization options here are limited; you'll need to switch tabs to see your sales performance and other KPIs. But navigation is simple, and you can quickly jump between deals, contacts, reports, and leads.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Freshworks offer support tickets, knowledge base plus search, and user guides. They also provide chat support, and you can reach them across all the social media platforms.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Freshworks is a great deal for large organizations with extensive sales networks trying to boost their effectiveness. Small companies can also benefit from this CRM, as its basic version offers plenty of functionality for small teams. Plus, the system requires minimal onboarding and can be mastered quickly. Several subscription tiers and add-ons are available. So, while it may be a bit confusing choosing the right subscription, you'll be sure you only pay for what you need.

Ease of Use

4
4.5

Support

3.9
4.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison