Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Karma was designed for small businesses to manage contacts and unite sales teams in a unique and straightforward manner. KarmaCRM aims to simplify the process of tracking sales leads and agendas by streamlining information into simple tasks. By integrating Karma's CRM platform, businesses may develop processes that will maximize the effectiveness of their sales staff. In useful and adaptable apps, milestones, tasks, assignments, and contacts are clearly arranged.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
The base level package does not include any customization options. You must sign up for a Pro (US $39/mo.) or Premium (US $55/mo.) account. This grants you access to a completely configurable dashboard where you may construct a variety of "widgets." A widget is a UI component that is embedded and performs a specific function or shows certain information. You might, for example, create a widget to display rotting deals or tasks due this week. You may construct numerous widgets to display any subset of data that is important to you. Karma is simple to use in addition to being simple to adapt. Users design their own dashboard. Because users develop their own software solution, you won't need to spend much time educating them.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Sending an offline message and then waiting for a response is really inconvenient - this does not happen with Karma users. You may communicate with your team members using a simple, robust messenger that is similar to the one available on Facebook. The Karma support team truly understands how to look after its customers. As soon as you join up, they assign a representative to assist you in the case of a problem.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Small to medium-sized businesses and firms are looking for an easy method to remain in touch with their prospects, customers, vendors, and suppliers. KarmaCRM is developed for small sales teams. It is a basic platform with only fundamental CRM functionality. This allows you to keep your contacts, prospects, and sales organized by concealing the powerful, comprehensive backend system.

Ease of Use

4
4.4

Support

3.9
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison