Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Knack understands that there's no one-size-fits-all CRM. So, the software lets you choose the apps you need from hundreds of templates. You get a tailor-made CRM without the cost of developing your own software. Everything within Knack can be done without code. It offers tools for productivity, communication, eCommerce, and more. The flexibility makes it good for all industries and business sizes.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
The UI is straightforward and doesn't offer much visual appeal, aside from simplicity. What sets Knack apart is your ability to customize this solution. The software is versatile enough to handle verticals as disparate as healthcare to non-profit organizations. With the ability to add tailor-made apps, your system adapts to your business processes. This increases user adoption rates and reduces time spent on training. The initial setup, however, will take time as you choose from hundreds of possible apps. For an added fee, you can hire a Knack expert to help plan and develop your Knack CRM system.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Monthly pricing plans are available. Support is offered through email, chat, over the phone, via Skype and through a support portal.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
From global enterprises to SMBs to non-profits and everything in-between, Knack is an invaluable service for anyone who wants to transform their data into a powerful online database.

Ease of Use

4

Support

3.9

API Access

yes

Free Trial

yes

Free Version

no

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison