Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Launchpad CRM is designed for non-profits. It can also be used for education and government institutions. In addition to a solid CRM feature suite of sales, marketing, and service tools, it has added functions unique to the non-profit sector. These include case management, and grant and contract management. Self-service portals can also help you scale your customer service. The system is attractively priced and has a user-friendly interface.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
If you have a decent understanding of music, electronics, software, and technology, Launchpad is incredibly straightforward and simple to use. The device is not overly light, but it is heavy enough that you can bash the buttons and they will stay in place. The software that comes with this product is my sole complaint about it.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Launchpad CRM also has lots of useful extras like Social Network Integration, Mobile User Support - CRM, Case Management, and. In addition, Launchpad CRM supports many popular third-party trading platforms enabling access to a variety of markets worldwide that can be traded with the assistance of expert advisors or a customizable automatic trading strategy.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Launchpad Business Services CRM gives government agencies, nonprofits, education, and foundations powerful tools to launch industry and sector strategies using tracking, communication, engagement, and data.

Ease of Use

4

Support

3.9

API Access

yes

Free Trial

yes

Free Version

no

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison