Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
LeadSquared understands that field sales is a complex process. The CRM tracks all activities undertaken in the field, such as sales calls, meetings, presentations, and records time spent on each activity. Managers can also generate sales reports based on various parameters, such as sales goals, sales forecasts, average deal size, and top deals. LeadSquared can also streamline all of your communication channels into a single platform. Simply click on a client record to see all customer touchpoints, from social media to phone calls to email and more.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
LeadSquared has many advanced features for sales. Training is advised so you can make the most out of this sophisticated sales tool. The UI looks a little dated, and users complain of the uninspired layout. However, it's a reliable system with a wealth of features to speed up your sales cycle, nurture leads, and make your sales reps' lives easier. Free trials and demos are available so you can judge for yourself. The CRM also has one of the highest-rated customer support teams in the industry.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
You get real-time updates to your customer profiles, such as call time details, connected calls, unanswered calls, notes, text conversations, emails, and more. This creates a deep knowledge of every customer and prospect, allowing you to deliver a relevant sales pitch or a targeted marketing campaign. LeadSquared even records telephone calls.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
LeadSquared is used in education, travel, real estate, financial services, health & wellness, IT services, business services, software, marketing agencies, event management and online businesses.

Ease of Use

4

Support

3.9

API Access

yes

Free Trial

yes

Free Version

no

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison