Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
LionDesk is a full-featured CRM designed for sales and business professionals. The platform is dedicated to the real estate sector, with numerous unique features for agents and brokers. LionDesk will assist you in reaching out to more leads, connecting buyers with properties, and automating administrative tasks. Hundreds of applications, including major real estate tools like Trulia and Zillow, are also integrated into the platform. LionDesk is a popular option in the business since it is simple to use and affordable.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
Onboarding is made simple with Liondesk. APIs sync your existing data from email, contacts, calendar, and other applications to the CRM once you subscribe. Users benefit from a simple and contextual record-keeping system that is auto-filled with business data. In the left sidebar, you'll find a simple menu of LionDesk's key functions: contacts, properties, tasks, deals, calendar, and more. In comparison to CRMs that constantly develop their software, the user interface is clunky. Many LionDesk customers were unimpressed by a long-awaited UI upgrade. The platform, from the other hand, is always adding new and creative features, such as video emails and AI lead follow-up.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
LionDesk support is available through the LionDesk Help Center, which offers agents with a number of resources, including step-by-step instructions for utilizing the platform. The Help Center also provides simple video lessons that walk you through each component of the CRM, drip campaigns, dialer, and more. Simply use the search box to choose the right topic and browse through related results. If you can't find the answers you're looking for in the Help Center, LionDesk help is provided by phone, email, and a contact form on the Help Desk website. When representatives are available, you may also use the LionDesk live chat option, or book an appointment with a Support Hero to handle your questions immediately.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
LionDesk is ideal for single agents, small to medium teams, and big brokerages that wish to better manage and nurture leads in one location. The platform provides a powerful and user-friendly CRM, lead nurturing tools, and transaction monitoring capabilities, making it a great solution for a wide variety of real estate professionals.

Ease of Use

4
4

Support

3.9
3.8

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison