Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Marketing 360 is an all-in-one marketing platform that assists eCommerce stores, enterprises, small businesses, and entrepreneurs in increasing sales and growing their brand. It combines digital marketing tools, website designs, and professional marketing services, offering online businesses with an integrated internet marketing solution for campaign management. Marketing 360 has three key purposes: to gather and use data for specific marketing goals, to add human knowledge to better campaigns, and to make online marketing data from all resources available in one easy-to-access interface.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
Marketing 360 CRM is pretty easy to use and allows you to maximize. You will be able to see very clearly what the cost of each component of the digital program is. The CRM is very easy to use and allows us to maximize each lead. The emails can be automated based on various selections. It is a great platform for digital marketing for small businesses.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
In the help center you’ll get app walkthrough videos, tutorials, best practices and more when you browse our extensive support documentation. Besides, you may log in to see your dedicated point of contact. Call, text, email or schedule a call with them to get help, or call our main lines. Subscribe to them on YouTube for marketing tips, how-to videos, webinars and more to grow your brand.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Marketing 360 is used by over 20,000 small businesses to manage and grow their businesses. The platform is designed for small- to medium-sized businesses to deliver certified digital marketing software solutions and provide those organizations with unrestricted access to marketing professionals like software/website developers, SEO specialists, content writers, marketing experts and video producers who have a clearer understanding of their digital marketing needs.

Ease of Use

4
4.6

Support

3.9
4.8

API Access

yes
no

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison