Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Neon One is one of the biggest names in non-profit software. They handle 35,000 charities and nonprofits. Every aspect of giving, outreach, and grant management is covered with their comprehensive platform. You can even build customized databases around donors, volunteers, partners, and government institutions.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
The customizable dashboard comes with retention widgets, note tracking, donation tracking, and every possible detail you need to know about your givers and volunteers. Instead of being siloed on spreadsheets, this data can be used strategically. For example, creating lists of people who volunteer around the holidays vs. summers. You could even separate prospects into groups based on their personal reason for investing in the charity.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Help staff and volunteers quickly engage members with built-in: email, marketing, event management, and reporting features. Member management software made easy - with trusted partners like QuickBooks, Constant Contact, and MailChimp.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Neon One is built for small to midsize non-profits. It can juggle all the moving pieces of your charity organization–from volunteers to events to fundraising and more. This established company has helped serve 35,000 non-profits and counting. Make A Wish Foundation and Big Brothers Big Sisters are just a few of the notable clients who use Neon One to build their mission.

Ease of Use

4

Support

3.9

API Access

yes

Free Trial

yes

Free Version

no

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison