Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Nimble provides browser widget-based and mobile-based sales force automation and social CRM solutions for small and medium-sized organizations. The system automatically populates client profiles and interaction histories across a variety of popular platforms, including LinkedIn, from contact lists, email chats, and social media activity. Nimble has integrated social listening to keep client profiles up to date, in addition to contact and pipeline management tools such as deal tracking, task management, and notifications.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
Nimble is a rather simple CRM solution. Its web-based interface is quite clean and appealing, and it should not have a severe learning curve. The only complaint is that it isn't responsive,' which means that using Nimble on a tablet or phone isn't ideal. However, there is a decent iOS / Android app available that provides a lot of critical Nimble features to customers on the move..

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Nimble provides a number of methods to contact the staff in order to give the best service possible. First, they recommend watching Nimble's recorded demos on their YouTube channel. These are previous webinars held by our CEO Jon Ferrara, the Nimble specialist. Nimble invites you to join daily webinars with a limited number of participants after checking their YouTube channel. Besides, Nimble provides its customers with a forum, knowledge base, where you ask any question that disturbs you.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Nimble connects thousands of small to mid-sized company teams that are effectively nurturing personal and business relationships across email, social networks, and over 90 cloud-based business tools. Nimble combines the benefits of traditional CRM, traditional contact management, social networking, sales intelligence, and marketing automation to create a strong relationship management platform that offers relationship insights wherever you work.

Ease of Use

4
4.3

Support

3.9
4.3

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison