Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Nutshell is an all-in-one growth software platform that enables sales and marketing teams to collaborate to win more deals. Nutshell provides easy to use CRM, sales automation, and email marketing tools, limitless data and contact storage, and world-class live support that is simple enough for any team but powerful enough for any firm. Nutshell works because it motivates your team to use it, increases the amount of time they spend selling, and assists you in closing more transactions and growing revenue. Every Nutshell subscription comes with limitless data and contact storage, friendly customer service from actual people, and completely customizable analysis tools.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
Nutshell CRM organizes and simplifies everything, beginning with its dashboard, which serves as your command center. You may launch activities and assignments, check appointments and timetables, access contact information, check sales status, and monitor your sales team's success, among other things, from there. You get reporting tools that allow you to see your team's sales performance as well as their qualitative productivity and effort in real time.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Nutshell provides its users with a help center where you can find support with their collection of various training videos, articles and knowledge base for Nutshell usage, configuration and marketing.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Small businesses that need an affordable and easy-to-use CRM, sales automation, and email marketing platform that actually helps you close deals, and can be fully implemented in days, not weeks.

Ease of Use

4
4.2

Support

3.9
4.2

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison