Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Odoo is an open source software that comes in three flavors, two of which are hosted locally and one in the cloud. Odoo S.A. and its community have created over 7,300 applications, making them available to the public. This service is unique in that it is totally customisable. More than 30 approved applications cover the great majority of business cases, and they all connect to the same database on Odoo's servers.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
Odoo has a highly clean and visually appealing interface, which makes it much easier to use. It may appear to be a little detail, but with most CRM software delivering the same basic capabilities, a decent interface makes a significant difference. The integration with other products also contributes to a positive experience.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Odoo CRM has a user-friendly sales dashboard that allows you to conveniently follow various actions in the sales funnel. It automatically selects relevant leads from your inbox and allows you to easily manage your sales funnel with drag and drop functionality.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Odoo open source software exists to assist everyone, from individuals who only require a blog to large corporations who require a comprehensive ERP. Odoo ERP's cloud-based Online Edition provides a tailored solution specially intended to meet the demands of SMEs. Each business function is handled by a separate app in this highly modular system. This allows growing businesses to start with a few apps and to adopt more as their needs change and evolve.

Ease of Use

4
4

Support

3.9
3.7

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison