Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Oracle CRM can assist firms in optimizing their sales processes and, as a result, increasing sales productivity. Oracle CRM, a market leader in CRM, features a rich, comprehensive, and user-friendly interface, as well as several deployment models and market segments. Businesses and sectors will find it simple to manage customer relationships using Oracle CRM. Oracle CRM assists firms in making wiser business decisions by allowing you to oversee and manage the many stages of the customer connection. Oracle CRM can automate many processes, from lead qualification and categorization to opportunity tracking and management.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
The best thing about Oracle CRM is that it doesn't require you to go through complicated installation procedures or buy other software to use it. The software identifies your development environment and accesses your business logic and service-related data via its extensive set of APIs. The solution allows for automated authentication within your networks and portals and does not require login credentials every time you use it. You will be able to address even the most complicated CRM issues effectively and enhance productivity more than with any other CRM thanks to the intuitive and user-friendly technologies utilized to design Oracle CRM.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Oracle support delivers comprehensive maintenance, features, and functionality for Oracle products including Oracle E-Business Suite, Hyperion, JD Edwards EnterpriseOne, PeopleSoft, Siebel CRM, Oracle Database, software, systems, and storage products.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Leading enterprise-grade relational database that offers secure data management and transaction processing for enterprise-scale database technology stored in the cloud or on premises.

Ease of Use

4
3.9

Support

3.9
3.9

API Access

yes
yes

Free Trial

yes
no

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison