Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
OrangeCRM is a modular CRM. On top of typical CRM functions, you have a choice of twelve different modules, such as banking, events, and admin. You pay for the features you need, reducing cost and complexity in the long run. However, it is an enterprise-level solution with a price to match, with the Essentials package beginning at US$ 995/month. That includes modules for Customer, Fulfillment, Banking, 3rd Party Email Services, and a dedicated technical specialist. You get a 60-day money-back guarantee when you subscribe to OrangeCRM.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
The Customer Module is included in the Orange Essentials Plan. This module covers the entire customer lifecycle, and includes features for marketing, sales, and customer service. Orange prioritizes efficiency and gives you loads of automation features that can handle your repetitive and tedious tasks. You’re in control and can set the automation controls and goals to match your business processes. It’s also equipped with contact management. You get a 360-degree view of the customer and their lifetime history of interaction with your company. The system is capable of managing millions of records. Sales reps, marketers, and customer care agents can all access client info with just a click. And you never have to worry about outgrowing Orange as your business scales. The system is customizable, easy to navigate, and built to process enormous volumes of data.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
OrangeCRM offers you a variety of support options from an extensive online help manual to live chat support. For faster access to our support team, please contact us using our office phone numbers, use the contact form or make an appointment.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Designed for enterprises of all sizes, it is a web-based solution that helps manage relationships with customers via customer care, email marketing, budget management, fraud protection, etc.

Ease of Use

4
4

Support

3.9
5

API Access

yes
no

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
no

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
no

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison