Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Citrix Podio is the new way to organize, communicate and get work done. More than 500,000 organizations use Podio to run projects and company departments. This includes everyone from small growing companies using Podio to run their entire businesses to innovative teams in enterprises. Podio speeds communication and provides the transparency and accountability needed for efficient teamwork, by enabling people to organize and track work in one easy-to-use place.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
You essentially build your own CRM by choosing apps from the Podio Apps Market. You’ll find hundreds of prebuilt apps for a variety of business functions, from HR to Property Listings. If you don’t find what you need, you can create your own app in just a few minutes. Apps are easily added and removed as your business evolves. Users can create a dashboard that functions perfectly for their business, versus wading through a lot of functionality they don’t need. Podio also allows you to create unlimited Organizations. If you’re managing more than one company, you can create a new set of apps and workspaces for each business. In the left hand column, you’ll see a list of your organizations. There’s no need to log in and out of various accounts; it’s just one account, one login, for all your companies. Some users claim that the interface is not sensitive enough. However, Podio delivers great versatility and consolidates many business practices into a central hub. Even with a lack of touch sensitivity, it is a top-performer in the ease of use category.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Podio offers all types of support including knowledge base, video tutorials, webinars, phone support, and help center with useful information.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
More than 500,000 organizations use Podio to run projects and company departments. This includes everyone from small growing companies using Podio to run their entire businesses to innovative teams in enterprises. Podio speeds communication and provides the transparency and accountability needed for efficient teamwork, by enabling people to organize and track work in one easy-to-use place.

Ease of Use

4
3.9

Support

3.9
4.1

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
no

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
no

Lead Management

yes
no

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison