Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Revamp CRM addresses the particular needs of an eCommerce site, such as marketing, sales, payments, and inventory. Specifically, it helps you get to know your online customers and deliver an exceptional customer experience. Revamp currently partners with most major eCommerce platforms, such as WooCommerce, Shopify, and BigCommerce.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
Revamp presents a colorful and easy-to-use interface. There’s no lengthy onboarding required and most users can use the software intuitively. With Revamp, you can plug in all your apps and departments into a single login and get a big-picture view of your business from a single screen. The CRM also comes with plenty of drag-and-drop functionality, making it easy to build workflows, pipelines, and email campaigns. On the downside, the software is prone to lagging and the occasional bug. Users report system downtime as a major drawback for Revamp CRM.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
You can get support from Revamp CRM via chat, documentation, and live online. It has a great team that is always ready to support and consult.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Revamp CRM is a good CRM for all-sized businesses. All-in-one CRM for your Sales, Marketing & eCommerce Teams.

Ease of Use

4
4.2

Support

3.9
3.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison