Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Sage CRM is an advanced CRM solution that contains three major modules: Sales, Marketing, and Customer Service. Sage CRM software is extremely customizable, adaptable, and scalable. The program may be deployed in the cloud or installed on your own server using an On-Premise software license. One of the key strengths of Sage CRM is that it integrates seamlessly with Sage’s flagship accounting products such as Sage 50 and Sage 200. The integration allows you to view vital accounting data from Sage within the CRM system. The interface between Sage accounts and Sage CRM allows you to make orders in CRM while eliminating data re-entry in Sage accounts.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
The setup is complicated and time-consuming if you are working with a developer to design a custom solution with Sage. Once configured, the CRM is simple to use; nevertheless, the overall appearance is outdated. This is not the platform for you if you want a modern system with compelling graphics to drive user adoption. Besides, Sage CRM is equipped with intuitive drag-and-drop customization options that require little to no coding.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Sage provides extensive product templates, guides, support, and training in a variety of languages so that you can learn the ins and outs of the program and incorporate it effortlessly into your existing workflow. It also has a variety of training videos on its own YouTube channel. Sage has a multitude of community forums organized by Sage product or business where you can quickly find the most frequently asked questions.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Sage CRM is tailored to the needs of small and medium-sized businesses. It is simple to deploy, install, manage, learn, and maintain for businesses who want to maintain a good reputation rather than their software. Sage CRM can get you up with operating in a matter of days. Most importantly, it is reasonably priced, so you can be confident that you are receiving the greatest possible value for your money. Users have extended the software to serve virtually every industry, including chemicals, construction, wholesale retail, nonprofits, food and beverages, and others.

Ease of Use

4
3.1

Support

3.9
3.4

API Access

yes
no

Free Trial

yes
no

Free Version

no
no

Contact Management

yes
no

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
no

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison