Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
SAP CRM is an excellent choice for businesses already using the SAP software ecosystem. It connects effortlessly to other SAP suites, such as finance and back-end operations. It’s a comprehensive solution for sales, marketing, and customer service departments. It also provides some of the most advanced data analytics on the market. However, it’s difficult to integrate SAP with third-party tools. CRM is also too large and expensive for most small businesses and startups.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
The SAP CRM interface is configured based on roles, similar to Salesforce. In other words, your customer service team will see a different screen than a sales rep. This makes for a simple and uncluttered user experience. Further customization can be made based on personal preferences, such as the layout. Slow performance is a common complaint among SAP CRM users. It also lacks the modern and responsive interface common to cloud-based software.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
SAP Customer Relationship Management (SAP CRM) is a comprehensive solution for managing your customer relationships. It supports all customer-focused business areas, from marketing to sales and service, as well as customer interaction channels, such as the interaction center, the Internet, and mobile clients. SAP CRM is part of SAP Business Suite. The SAP CRM documentation offers a comprehensive description of the functional scope of SAP CRM and highlights the relationship between the application and the underlying technologies. For information about the SAP CRM business scenarios and processes, see SAP Help Portal

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
It’s great marketing, sales, and customer service departments for all sizes of business.

Ease of Use

4
3.8

Support

3.9
4.1

API Access

yes
no

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
no

Molile Access

yes
yes

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison