Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
SharpSpring marketing automation software has comprehensive features to serve a wide range of sales and marketing demands. It is a cloud-based solution that incorporates CRM, sales connectors, and programmable and automated marketing campaigns for email, social, mobile, and content. SharpSpring has the power and ease of use to capitalize on any digital marketing tips you want to employ.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
SharpSpring provides a robust yet user-friendly platform for marketing automation needs throughout the marketing and sales landscape. The platform has built-in visualizations that allow you to easily assess lead scoring, develop experiences with branching logic, and construct dynamic forms and landing pages. SharpSpring, most significantly in today's fast-paced marketing world, offers a variety of set-it-and-forget-it automations across its feature set. Automations like dynamically changing form fields or activating lead outreach depending on intended experiences are crucial to providing tailored, profitable experiences.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
SharpSpring assistance is available in a variety of formats. Users can receive one-on-one assistance by filing tickets through a support site. There is also a phone line that consumers may call for direct assistance Monday through Friday from 8 a.m. to 8:30 p.m. Users can also receive contextual assistance within the app. The app contains a multitude of useful instructions that are merely a few taps away. There's also a large knowledge library and peer network to help you troubleshoot and learn more about SharpSpring.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
SharpSpring is an excellent choice for medium and big organizations, as well as marketing agencies and companies. Its ease of use and broad feature set also make it an excellent choice for smaller firms, as long as they have a solid marketing strategy and the financial resources to support the system. SharpSpring might be used by smaller organizations as a one-stop shop for CRM, lead management, and critical marketing needs, as well as critical marketing automations.

Ease of Use

4
4.8

Support

3.9
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison