Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Slate is a comprehensive CRM designed for higher education, used by over 1400 institutions worldwide. The CRM manages the entire student lifecycle, from prospects to alumni. You can manage touchpoints, student records, and academic performance from a single platform. You can also automate communications across text, email, and print.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
Slate's Events module makes it incredibly easy to add events, manage registration and payments, and report on event attendance. Event registration can be accomplished using a form builder, or by using the API to interface with an existing registration system. Any information collected via the even and registration process gets synced to the student record. You can then target students and alumni based on events they're most likely to attend.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
You can connect with students across SMS, email, voice, print, and social media--all from a single platform. There's no more time wasted toggling between tools, plus all your student data is integrated into one platform for accurate, detailed student profiles.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Slate by Technolutions is the only CRM purpose-built for higher education to support the evolving needs of modern admissions/enrollment management, student success, and advancement through outreach, travel management, online applications, online reading, and more. Slate is trusted by a community of more than 1,400 colleges and universities.

Ease of Use

4
4.2

Support

3.9
4.2

API Access

yes
no

Free Trial

yes
no

Free Version

no
yes

Contact Management

yes
no

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
no

Lead Management

yes
no

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison