Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Soffront CRM is a sophisticated platform that can serve everyone from small businesses to large franchise operators. The platform focuses on “user ROI” and ensuring the user benefits in terms of added convenience, efficiency, and time saved. Salespeople are incentivized to use the CRM, creating a win-win situation for employees, businesses, and customers. Soffront is a complete CRM package, with features for sales, marketing, and service teams. It also offers digital marketing services and franchise solutions.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
Soffront’s first priority is to the CRM user. They’ve designed a platform that immediately incentivizes sales reps to use it. Features like click-to-dial, 360-degree client profiles, and automated data syncs save time and make life easier for reps. The UI is also clean and easy to navigate. These features improve user adoption rates, and help create a single source of truth for your business. Plus, improved efficiency helps your business scale and drive greater profits.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
Soffront CRM supports 93% of Customer Service and Support functionalities. Other CRM software packages on the market average 82% coverage in this module, meaning the Soffront Software solution has a notable advantage here.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Soffront CRM serves businesses of every size. It has features for sales, marketing, and service teams, along with digital marketing services. You can also manage franchises using their BrandWide app. Soffront focuses on being user-friendly, the idea being you need people to actually use the CRM to reap its rewards. Count on an easy to use UI and numerous productivity tools that help staff eliminate tedious tasks.

Ease of Use

4
4.1

Support

3.9
4.4

API Access

yes
no

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison