Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Teamwork CRM is a cloud-based system that creates a unified portal for sales, marketing, and business operations. You can use it to create and automate workflows, turn over projects quicker, and manage clients from start to finish. The system is simple, yet powerful enough to manage dozens of projects at once. As the name suggests, this CRM is enhanced with collaboration tools for both teams and clients.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
Teamwork CRM adapts to your business model, providing custom views, custom data sorting, custom pipelines and fields. You can also turn company data into eye-catching graphics, from sales stats to your task completion rates. Kanban, Agile, and Waterfall workflows are all available. Plus, it’s easy to navigate the platform. You can remove the apps you don’t need, and activate the ones you do. That way you don’t get bogged down with alerts, options, and processes not relevant to your day-to-day workflow. You can work with as much (or as little) complexity as you need. The company also issues frequent updates and improvements, addressing user complaints. If you’re looking for an easy and adaptable CRM with a responsive customer support team, Teamwork CRM is a good option. As for potential hiccups, Teamwork CRM encourages users to integrate with its own product line. As such, it doesn’t offer a lot of native integrations for other products, and many big names are missing from its lineup. However, it does connect with Zapier and other third-party integration platforms.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
You can get support from Teamwork CRM via chat, informative webinars, and documentation.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Manage your sales pipelines for optimum success. Teamwork CRM can help you organize your process, manage your pipeline, report on what matters and grow the bottom line - across all sales functions.

Ease of Use

4
4.4

Support

3.9
4.8

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison