Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Thryv is a complete client experience platform designed for small enterprises. Software that allows you to find a job, manage it, and earn credit all from a single interface. Thryv automates processes and places consumers at the heart of your business with one simple program, making it simple to reach more customers, remain organized, get paid faster, and produce reviews automatically.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
It's a simple, uncomplicated product with a lot of power. Thryv, in addition to the user-friendly interface, centralizes all of your business operations on a single platform. No more moving between tabs or manually inputting data from one program to the next. The CRM serves as a one-stop shop for everything from website development to pipeline management to payment processing.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
A Thryv Service Specialist assists any organization, regardless of size or number of users. They also offer phone and chat assistance 24/7. If you've ever had to wait until Monday to solve a vital issue, you'll like Thryv's level of access. Customers may use it to receive answers to questions, submit service concerns, place orders, check order histories, and have access to additional knowledge base material. Thryv CRM gives customer support professionals access to all of the information they need to help the customer, such as customer information, case history, and relevant consumer social activity.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
Before sign-up, you will consult with an expert to determine which features you require depending on your company objectives. The firm tries to deliver a niche solution rather than an out-of-the-box product. The CRM may also be customized to a variety of sectors. Healthcare professionals are given special consideration, with the option of purchasing a HIPAA compliance add-on.

Ease of Use

4
4.1

Support

3.9
4.3

API Access

yes
yes

Free Trial

yes
no

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison