Overview

Salesforce is the most advanced CRM on the market. It comes with a long list of innovative features for sales, marketing, and service teams. It also offers business modules, or "clouds," for industries such as healthcare, media, and the public sector. This makes for a complex, enterprise-grade CRM system that can serve businesses of every stripe.
Zendesk Sell in an out-of-the-box sales CRM. It's focused on delivering powerful functionality for sales teams in an easy-to-use platform. Advanced reporting is another benefit of Zendesk Sell. It is one of the pricier solutions on the market, especially considering you'll need a separate subscription for their CRM and customer service software. But if you're looking for a great sales tool that employees enjoy using and derive an immediate benefit from--Zendesk Sell is a great option.

Ease of use

Once you master its handling, Salesforce opens up in all of its glory. But learning the ropes will take time and training; this is not a small, out-of-the-box CRM solution. Salesforce's commitment to innovation also means the CRM continuously adds more features, so there's always something new to learn. The interface itself is intuitive and well-designed, but some users trip over the mountain of features.
An experienced CRM user will find Zendesk similar to other customer management solutions. The dashboard has easy navigation (with buttons at the top of the screen) and customizable blocks of information. The intuitive calendar enables you to plan your schedule and follow up the interactions. As for reporting tools, they help you understand your current situation and define what needs improvement. By tracking the progress of the sales process, you can see how much time you spend for each client, what your success rate is, and which sales strategies are the most effective. Concerning customer management, Zendesk helps you better identify prospects and adjust your strategy according to their needs. It also allows you to segment your clients into three categories: contacts, leads, and deals. Every profile includes basic information such as name, phone number, email, and link to a social media account. You have ample space to add additional details in the notes section.

Support

Salesforce offers three plans for customer service. The free support is limited to tech support and online resources. For tech support, simply submit an online support ticket. Free online resources are extensive and include demos, Trailblazer Community, and self-help portal, among others. The paid plan is 30% of your net subscription and offers 24/7 support, expert coaching, and developer support. You can also get a customized signature support plan. The price depends on the complexity of your support needs.
If responsive customer support is a must, Zendesk Sell is probably not the best fit. Unfortunately, Zendesk does not provide email or phone support (except for the Elite version). For general information, there is a Help Center with articles on various topics. In addition, you may attend webinars and ask your questions there.

Who is it for?

Salesforce's mission is to bring companies and their customers together. In theory, every customer-centric business can benefit from the Salesforce platform. However, the size and complexity of this CRM may be overwhelming for smaller organizations. You can do a free trial of the software and see for yourself.
The Sell Team Plan is affordable at US$19/ user/month. However, it's capped at three users and offers basic functionality. If you need more seats and features, Zendesk Sell can be pretty costly. As such, many medium and large-sized businesses use Zendesk to give their sales teams one of the easiest and most powerful platforms on the market. However, the subscription fees and the need to purchase additional software for marketing and service places Zendesk Sell out of reach for most small businesses.

Ease of Use

4
4.3

Support

3.9
4.2

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison