Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Accelo is designed for service-based businesses. All-in-one professional services company system simplifies the management of all your client work, from prospect to payment and all in between. Accelo, which is simple to use, automatic, and intelligent, allows you to finally operate your complete business in the cloud. You may enjoy the most streamlined, integrated, and powerful Service Operations Automation software that allows you to effortlessly link all of your business's moving components in one cloud-based platform. You can forecast using sophisticated features like automatic email capture, automated timesheets, custom reporting, and intelligent business processes that alert you if things are going off track, you can forecast the future and make sure you keep your revenue growth in sight.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Accelo is the ServOps platform you've been looking for. Accelo, which is easy to use, automatic, and intelligent, allows you to finally operate your complete business in the cloud. Experience the most streamlined, integrated, and powerful Service Operations Automation software that allows you to quickly link all of your business's moving components in one cloud-based platform.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
Accelo CRM provides you with Help Guides to get work done faster or you may watch how-to videos in Accelo’s Video Library. Accelo provides two different APIs - Forms API and RESTful API. Besides, you can share knowledge, promote discussion and interact with Accelo users from around the world on the Accelo Community or FAQ section.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
This solution is appropriate for companies of all sizes in a variety of industry verticals, as well as any professional service organization that services customers and bills for time. Accelo centralizes all customer service procedures, as well as team schedules and projects.

Ease of Use

4.1
4.1

Support

4
4.4

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

Still have some doubts?