Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
To say Aptean CRM is a comprehensive solution is an understatement. This CRM can suit your every business need, from marketing to sales to call centers to ERP integration. While not the cheapest CRM on the market, it does eliminate the need for most other apps and integrations. You can serve your entire business from the Aptean platform.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Aptean comes equipped with tons of DIY features. You can drag and drop your way to your perfect dashboard or marketing campaign. Workflows are also built using simple, moveable tiles and tools. You’re in charge of what your CRM tools do and how they look and function.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
You can integrate Aptean CRM with their Contact Center software, for a robust all-in-one software solution. The call center suite comes with a knowledge base, call scripts, data recording, and over 30 CTI switches. You also have control over calling queues and routing. Interactive customer service dashboards ensure you have every detail about a client, from contact history to maintenance requests. You’ll always have the relevant information and documents at hand with Aptean’s 360-degree client profiles.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Aptean CRM is a powerhouse CRM with tools for marketing, sales, customer service, and call center functionality. You can even integrate it with the Aptean ERP software to create a single platform that spans your entire business. Whether you need a bird’s eye view of a client, department, or your business as a whole, Aptean CRM has got you covered. Performance-enhancing tools, performance metrics, and call center automation are all part of the robust feature suite.

Ease of Use

4.1

Support

4

API Access

yes

Free Trial

yes

Free Version

yes

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison