Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
If you could describe a CRM as human, it might be BenchmarkOne. The CRM strives to connect the human element to the data, with customer profile pictures, social media links, and interactive timelines. It comes with a CRM app, and you can also integrate with email to work right out of your inbox. Another selling point is their Enterprise Plan, which comes with an unlimited number of users.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Like many small business CRMs, BenchmarkOne has a clean and intuitive design. But the UI still stands out from the pack, given the fast loading time, easy navigation, and striking simplicity. The CRM app is also notable for its user-friendly design and functionality.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
Some "how-to" help and more technical help for advanced users. Check out their videos and webinars to walk through BenchmarkONE features and marketing strategies at your pace.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Like many small business CRMs, BenchmarkOne keeps it simple. However, they distinguish themselves from other CRMs by creating an engaging, social, and human CRM platform. Information is visual and dynamic, increasing user adoption rates. There are plenty of tools for sales and marketing automation, too.

Ease of Use

4.1
4.5

Support

4
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison