Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Commence CRM is comprehensive enough to handle most business requirements while still remaining easy to use. It has features for sales, marketing, customer service, plus a project management suite. From one platform, you get an overview of your customer relationships, projects, and business overall. Commence CRM is designed specifically for small to medium-sized businesses.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Commence CRM is a simple yet powerful SaaS solution, which delivers a fully integrated suite of tools for sales, marketing, customer service, and project management. You get automated workflows, personalized customer interactions, and self-service tools that help your clients (and you) save time. It exceeds the capability of many CRMs by including a comprehensive suite of project management tools. Commence offers Gannt charts, portfolio management, budgeting tools, workflow reports, and more. Businesses can see the client through, from prospect to deliverables.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
Commence CRM is available on a monthly subscription basis that includes support via phone, email and through an online knowledge base.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Ideal for businesses for 10 to 100 users that need more than the basics but the not the cost and complexity of higher end solutions costing much more. Easy to use, customizable and affordable.

Ease of Use

4.1

Support

4

API Access

yes

Free Trial

yes

Free Version

yes

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison