Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
CRM Creatio is a complete marketing, sales, and service solution built on an intelligent low-code platform for process management and CRM. Midsize and big enterprises may now manage the entire client journey, from lead to order to ongoing account maintenance, in an efficient and effective manner. Creatio offers three integrated products that can be used independently or as part of a single CRM bundle: Marketing Creatio, Sales Creatio, and Service Creatio. Marketing Creatio is a multichannel marketing program that allows marketing professionals to build and maintain ongoing client communication. Sales Creatio is a sales force automation (SFA) tool that manages the sales cycle from lead creation to recurring customer management. Service Creatio offers customer service tools that aid in the interaction of customers. Creatio can be installed as a cloud-based solution on-demand or on-site, with data hosted in-house on the company`s servers. Creatio can be accessed via a web browser or a mobile app in both circumstances. The system is compatible with both Windows and iOS.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Processes can be easily customized to meet your exact specifications. The system includes a default application processing case for consumer loans, complete with pre-configured tasks and tips. Our users are guided through every stage of the loan management procedure by our user-friendly platform. You do not need to install any software on your PC or laptop to use the web application. The system is browser-based. Users will rapidly accept the new solution due to its user-friendly interface. Furthermore, free e-learning courses are provided to assist users in studying the system`s capabilities in greater depth. A mobile app allows you easy access while on the go.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
Creatio has a variety of support options, including live chat, phone, and email. Users can also access the Creatio Academy, which provides substantial documentation and a wide range of training materials. Furthermore, we discovered the community forum to be an excellent resource for more technical issues.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Creatio applications, which are highly customizable and user-friendly, assist organizations of any size and industry in managing client-facing activities and providing an exceptional customer experience. The system enables midsize and big businesses to manage the whole client lifecycle, from lead generation to sales and constant customer service.

Ease of Use

4.1
4.7

Support

4
4.8

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison