Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Edge CRM is a standout sales CRM that offers much more than the standard CRM features. Every function has been thoughtfully designed to make your staff invested in using the software. With new features such as gamification and value-based task management, Edge CRM quickly gets users onboarded and active in using all its tools. It proves its worth–day one–as salespeople can sell, collaborate, and take care of administrative tasks with ease.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Edge is loaded with features to save you time. Create a proposal with just a few clicks using an Edge template. Or, you can customize your own. You can also create templates for bills, invoices, and other standard sales documents Emails templates are also available to be personalized to your process and clients. Edge CRM offers a task manager that can be public and integrated with staff calendars. It’s easy to coordinate on projects, even when working remotely. It also offers value-based analysis, calculating whether your time was well spent.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
They promise an in-depth training and undeterred support to your team from day one. It’s time to revolutionize your sales process.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Edge offers CRM solutions for many verticals, including pharmaceuticals, laboratories, manufacturing, consulting, and chemicals. It was made for salespeople by salespeople, and comes equipped with some unique features that make the software more engaging. You can motivate staff to outperform each other with gamification features. There are also loads of productivity tools to keep your staff focused on sales, while the CRM takes care of rote work.

Ease of Use

4.1

Support

4

API Access

yes

Free Trial

yes

Free Version

yes

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison