Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
edrone offers advanced marketing automation plus a suite of tools for your eCommerce business. The CRM can make sense of all your customer data, and leverage it into targeted campaigns, offers, and excellent customer experiences. The UI is eye-catching and user-friendly. Plus, edrone has excellent customer support. They not only help with technical problems but are also onhand to help you get the most of your CRM.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
It’s clear edrone put a tremendous amount of time into the design principles and layout of the platform. The UI is unique but self-explanatory and easy to navigate. You don’t need technical knowledge or coding experience to operate edrone. All the features are visible and ready to be implemented in just a few clicks. Despite the number of advanced options, the layout is clean and uncluttered. The customer support team is also highly responsive and knowledgeable.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
edrone offers support via business hours and online. It provides training in the form of documentation, live online, and webinars.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
edrone is an AI-powered CRM for eCommerce. It uses AI and Big Data to create an intelligent platform that truly knows your customers. You can use customer intelligence to personalize pitches and promotions, remember birthdays, upsell, cross-sell, and more. In addition to customer intelligence, you get marketing automation, omnichannel support, and web behavior analytics. edrone is loaded with powerful marketing features, and connects with over 150 banks and payment portals.

Ease of Use

4.1
4.8

Support

4
4.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
no

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
no

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

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